Halo FAQs

Unfortunately we do not offer returns on products that are not faulty. However, if you have received a faulty product, please email us on website@purenails.co.uk

No, Halo is Primer less for most systems. The only primer we have is mega bond which is for use under acrylic nail systems.

Regular Halo top coat cures with a tacky layer. Once the nail has cooled down use prep and finish plus to remove the tacky layer and apply cuticle oil.

Make sure the top coat has fully cooled before applying cuticle oil. Applying oil too soon can dull the shine of the nail.

Yes, always apply a base coat before applying the jellie tips & glue.

When applying Halo Gel Polish, always apply thin layers so the LED can fully cure the gel. Wipe excess product off both sides of the brush on the bottle, this leaves the perfect amount for the first layer. Repeat for the second layer, keeping it thin, to achieve a smooth finish with long-lasting retention.

Each range has a completely unique, made in different parts of the world by separate manufacturers with distinct formulas. They also have different curing times, and the pigments vary between collections.

No. Rubber Base should be applied directly to the natural nail for it to work correctly. It flexes with the nail, acting like a shock absorber when the nail is knocked or bent, helping to prevent splitting and chipping.

Try curing the product for 120 seconds and ensure the base is applied thinly, really working it into the nail to help improve adhesion.

Halo Gel Polish is not tested on animals and does not contain animal derived ingredients or animal by-products.

This declaration is based on the fact that there is no globally accepted definition for vegan and that Pure Nails define vegan to mean no animal derived ingredients or animal by-products.

We are currently in the process of releasing our colours in HEMA & TPO free formulas. All collections since The Cosmic Collection are HEMA free.

Shop all HEMA & TPO free products here.

While we have made every effort to reproduce a likeness of the colour and finish of our gel polish, the representation of colours are limited by technology and may vary due to screen settings.

We advise using the Halo Smart Lamp to cure Halo products as it has been optimised for use with Halo products, ensuring a guaranteed cure. Using other manufacturers lamps can lead to under curing and possibly allergies.

If you are planning on using another manufacturers lamp, make sure you check this with your insurance, as failing to use a full system can invalidate your insurance.

Most Halo products require curing for 30 seconds using the 48W Halo Smart Lamp. The lamp also features a low heat mode designed to help minimise heat spikes, with a cycle lasting 99 seconds.

For the exact cure time of specific systems, please refer to the relevant product pages.

It’s impossible to say! It depends on too many factors such as nail length, width, thickness of coats and how many coats are applied.

Halo Gel Polish is 100% gel.

The warranty on electrical items is 12 months from date of purchase.

If you have any issues with Pure Nails electrical items purchased from this website, please contact website@purenails.co.uk

No, the bulbs in LED lamps cannot be changed. The lamp is designed as a sealed, solid unit and cannot be taken apart.

Unfortunately, Halo does not offer a repair service for the E-file. If the handpiece is vibrating, it will most likely need to be replaced.